Business processes streamlined
and successful implementation delivered
Lakeview Center, a $150 million healthcare organization, providing high-quality behavioral health, child protective and vocational services, needed to enhance customer service to its 2,000 employees through more accurate data and improved communications. To accomplish this objective, they chose to implement the 9.0 version of Infor Lawson Financials, Human Resources, Payroll and Procurement. A partner with proven experience and expertise was needed to help them accomplish their goals, which included:
- Eliminating or reducing the number of ancillary systems for Financial and Human Resources data
- Automating and improving internal/external data exchanges
- Economizing the implementation by leveraging current functionality
GForce Technology Consulting provided project management, application, business process and technical expertise throughout the lifecycle of the project. GForce’s methodology, which prioritizes planning and design at the onset of the project, allowed Lakeview Center to take advantage of base functionality with minimal modifications, while streamlining their core business processes.
Lakeview Center’s Financial implementation resulted in better visibility of cash disposition, spending, account receivables and asset management. End users are now empowered can now capture details in the sub ledgers, which simplifies the overall chart of accounts and allows for more consistent, timely and pertinent reporting.
Lakeview Center’s improvements continued with the implementation of the Lawson’s Human Capital Management Suite module, which strengthened the security of sensitive employee data, provided better controls, and automated the maintenance of employee benefit enrollment. Having more immediate access to information, allows end users and employees to be less reliant on technical staff to extract data for analysis and ad hoc reporting.
Overall, the Lakeview Center implementation and subsequent project was deemed a success by all stakeholders. Business objectives were met by streamlining business processes, providing better visibility to aid decision making information, and enhancing employees’ customer service through more accurate data and improved communications.